FAQs

How do the models dress?

It is possible to consult the size guide relating to the Two for Love model here.
For each silhouette we recommend purchasing the size you wear regularly, keeping in mind that each foot has its own characteristics. The half numbers have 3/4 mm more than the whole number.

 

Do you produce number 42?

To meet the needs of those who wish to purchase our iconic Two for Love in size 42, we offer a made to order service.
The colors always available are red and black. Any other colors must be approved
following the leather inspection in our warehouse.

 


How does the Made to Order service work?

The shoes are processed at the time of the order and delivery times are approximately 3 weeks.
Returns are not permitted for shoes made to order.

 

What are the shipping times?

We offer a free standard shipping service throughout Italy.
The products will be shipped within 48 hours from the order confirmation date and delivered within 4 working days.
Orders placed between Saturday and Sunday will be processed starting the following Monday.
By purchasing with Express shipping, orders placed before 11:00 am will be delivered the next working day.
Orders confirmed after 11:00 will be delivered in 2 working days.

Islands and Calabria

Orders placed before 11:00 am will be delivered in 2 working days.
Orders confirmed after 11:00 will be delivered in 3 working days.

 

How can I check the status of my order?

The shipper will send an email with the tracking number to track the package and follow the shipping status.

 

How to change size?

It is possible to make a size change by requesting the return and indicating in the notes which size you would like to make the change to.

 

Is it possible to make returns?

If something does not meet your expectations, you will have 14 days from the date you received the product to return it.

We ask that the products be returned intact and placed inside the original A.Bocca box. We recommend trying the shoes on a carpet or clean floor to prevent the soles from becoming irreparably marked.

Any items in conditions that do not comply with what was requested will not be refunded and will be returned to you.

Returns are not permitted for made-to-order items (Bridal Two for Love).

In Italy the return cost is €10.

In Europe the return cost is always €20, which will be deducted from the refund of the price paid.

For all other countries the return cost is always €40, which will be deducted from the refund of the price paid.

 

How to request a return?

Log in to your customer account ( Log in here )

  • Select the item to return
  • Enter the reason for the return
  • Write in the notes the desired day for collection
  • The collection address will be the same as the shipping address


If the requested information is incomplete, the return request will be rejected.

If approved, you will receive an email authorizing the return, we will send you the courier following the instructions you have provided us.

Prepare the package for the courier by following these simple instructions:

Use the original packaging,

Apply the address on the package: Flea Fashion Hub Via Cavour 13, 63821 Porto Sant'Elpidio FM