Models
How do the models dress?
You can consult the size guide for the Two for Love model here .
For each silhouette we recommend purchasing the number that you regularly wear, keeping in mind that each foot has its own characteristics. Half sizes have 3/4 mm more than the full size.
Do you produce number 42?
To accommodate the needs of those who wish to purchase our iconic Two for Love in size 42, we offer a made to order service.
The colors always available are red and black. Any other colors must be approved
following the leather inspection in our warehouse.
How does the Made to Order service work?
The shoes are processed at the time of order and delivery times are approximately 3 weeks.
Returns are not permitted for made-to-order shoes.
Shipping
What are the shipping times?
We offer free standard shipping throughout Italy.
The products will be shipped within 48 hours from the order confirmation date and delivered within 4 working days.
Orders placed between Saturday and Sunday will be processed starting from the following Monday.
By purchasing with Express shipping, orders placed before 11:00 am will be delivered the next working day.
Orders confirmed after 11:00 am will be delivered within 2 working days.
Islands and Calabria
Orders placed before 11am will be delivered within 2 working days.
Orders confirmed after 11:00 am will be delivered within 3 working days.
How can I check the status of my order?
The shipper will send an email with the tracking number to trace the package and follow the status of the shipment.
Returns and Exchanges
How to change size?
It is possible to make a size change by requesting a return and indicating in the notes which size you would like to change.
Is it possible to make returns?
If something does not meet your expectations, you will have 14 days from the date of receipt of the product to return it.
We ask that the products be returned intact and placed inside the original A.Bocca box.
We recommend trying on shoes on a carpet or clean floor to avoid irreparably marking the soles.
Any items in conditions not compliant with what was requested will not be refunded and will be sent back to you.
For made to order items ( Bridal Two for Love ) returns are not permitted.
In Italy the return cost is €10 .
In Europe the cost of the return is always €20, which will be deducted from the refund of the price paid.
For all other countries the return cost is always €40 , which will be deducted from the refund of the price paid.
How to request a return?
Log in to your customer account ( Log in here )
- Select the item to return
- Enter the reason for the return
- Write in the notes the desired day for collection
- The collection address will be the same as the shipping address
If the requested information is incomplete, the return request will be rejected.
If approved, you will receive a return authorization email, we will take care of sending you the courier following the instructions you have provided us.
Prepare the package for the courier by following these simple instructions:
- Use the original packaging,
- Apply the address on the package:
Flea Fashion Hub
Tuscany Street, 7
63821 Porto Sant'Elpidio FM,
REFUNDS
Returns will be processed within 14 days.
A.Bocca will send you a notification email once the refund has been made, which will be made using the same payment method used for the purchase.