If something does not meet your expectations, you will have 14 days from the date of reception of the product to return it.
We ask that the products be returned intact and packed in the original A.Bocca box.
Any items in conditions that do not satisfy the above will not be refunded and will be returned to you.
Returns are free of charge in Italy.
In Europe the cost of the return is € 20 which will be deducted from the refund. In the rest of the world the cost of the return is € 40 which will be deducted from the refund.
How to request a return
Click here, fill out the return request form, and prepare the package for the courier following these simple instructions::
- Use the original packaging,
- Place on the box the largest barcode label you will find inside the package,
- Fill out the return form that you will find inside the package,
- Have ready for collection: the package, the completed return form and the two smaller barcode labels.
We will send you the courier following the instructions you provide in the return form.
You will receive a return authorisation email.
No returns will be accepted without the authorisation provided by email.
Returns will be processed within 14 days.
A.Bocca will send you an email notification once the refund has been processed, which will be settled using the same payment method used for the purchase.